Returns and refunds

Return window

Unopened, unused products in their original packaging can be returned within 30 days of delivery for a refund of the product price.

What we always make right

• Wrong item. We replace or refund it in full and cover return shipping.
• Damaged or leaking on arrival. We replace or refund it in full.
• Lost in transit. We replace or refund it once the carrier confirms it wasn't delivered.

Opened products

For hygiene reasons, we can't take back opened or used skincare unless it arrived damaged or incorrect. If a product doesn't agree with your skin, stop using it and reach out. We'll help.

How to start a return

• Contact us first: message us through our contact page with your order number and the items you'd like to return.
• We'll reply with return instructions and the return address. Returns sent without contacting us first can't be matched to an order.
• Unless the return is because of our mistake, return shipping is on you.

Refund timing

We check returns within three business days of receiving them. Approved refunds go back to your original payment method and typically appear within 5 to 10 business days, depending on your bank. We'll email you when it's issued. Original shipping isn't refunded unless the return is because of our mistake.

Cancellations

Contact us with your order number as soon as you can. If your order hasn't shipped, we'll cancel it and refund you in full. Once it ships, the return policy above applies.